London-Based Friendly, Reliable and Economical Hosting and Webmaster Services
Terms of Service & Acceptable Use Policy
Websitters.co.uk (referred hereinafter as 'Websitters.co.uk', 'our', 'we' and 'us') is a web hosting firm. All accounts on our web servers are subject to the terms and conditions described in this document. Under the terms of this agreement, your placement of information on our servers is an acknowledgement that you have read, understand, and agree to the terms and conditions below.
1) The server your site is hosted on will remain the property of Websitters.co.uk at all times. Your account will be a 'virtual server' account and accordingly each Websitters.co.uk server is shared between users. Websitters.co.uk server's population will never exceed 350 sites per physical computer system.
2)(a) If you intend to use your web space for any secure or confidential data, please email us to ensure we know of it's presence on our servers. You may not upload any material that violates or infringes on the copyright, intellectual property rights or trademark rights of any individual or organization. This also applies to linking directly to illegal files or other sites that offer any illegal material. Sound and video files that you own the rights to may be uploaded only after you are approved. Midi files are unrestricted; you do not need approval for them. Note: You may upload these materials if you first obtain written permission from the copyright or trademark owner and we will require a copy of this permission before uploading.
(b)The following cannot be held on our servers
- Pirated software
- Hacker programs
- Warez
- Pornography or nudity of any kind
- Copyrighted materials
- ROMs
- Emulators
- any links/affiliations to the above
If any of the above is found on your site/directory then it will be deleted and you will be emailed with a warning. If a repeat offence is made, your account will be disabled with no refund given. However, if the initial breach of terms is strong enough your account will be immediately terminated. Deliberately changing the extension of a file to hide its contents will not work; it will be considered an illegal file and will result in the immediate termination of your account. You may not publish any material that is grossly offensive to the general on-line community, including but not limited to, exploitation of children, blatant expressions of bigotry, hatred, harassment, defamation, invasion of privacy or excessive profanity (cursing). This includes material that defames, abuses, harasses or threatens any person or group. Files or directories or email user accounts may NOT contain profane or sexually suggestive names or expletives. We reserve the right to be the final judge as to what is or is not acceptable.
(c) If your account is disabled due to illegal use on your part your domain name will remain your property, however a £25 charge will be levied should you wish to move the domain to another provider.
(d) Your account will be suspended if you fail to pay your invoices on time. If your account is suspended due to a billing issue, you will be charged an administration fee of £20.00 to have your account unsuspended.
4) If we have to terminate your account for legal reasons or because we can no longer sustain our service, you will be refunded the full purchase price unless your account has been terminated for illegal use on your part.
5) Websitters.co.uk will not be held responsible for the content of pages hosted under our service. We do not review page content before it is posted and do not verify, endorse, or otherwise take responsibility for the content of any user-created pages. However, we reserve the right to remove any page from our servers which we determine is violating our rules and guidelines. Users are solely responsible for all files contained in their own directory, and can be held legally liable for the contents of their Web site.
6) The email system should not be used for mass transfer of data or for virus transfer. We have a no-tolerance approach to SPAM mail being used by any of our members. If you are found to be taking part in SPAM mailing then your account will be terminated, no compensation will be given and you will be charged up to £1000 for your illegal use of SPAM.
7) Please do not use the PHP, SSI and CGI services to gain illegal entry to our servers or to use them for intensive Server-side tasks (any scripts which require more than 8Mb of server memory and/or more than 30 seconds of server time to execute). Do not make excessive use of our unlimited autoresponders, subdomains and MySQL databases policy. Any over-use of these services will result in termination of your account. [see 3)(c)]
8) All users will be given written notice of any changes to this contract 1 month (30 days) before the change is made. Note that in this contract email is the medium by which the 'written' contract will be sent.
9) Your primary (first) email address at Websitters.co.uk is your account email address and any notifications and alerts we send to you will be to this address. It is your responsibility to check this address regularly for emails from Websitters.co.uk.
10) The amount of server space and bandwidth allocated to your account when you purchased it will always be the minimum value, however we may occasionally increase this value, in which case your account will be upgraded to the new values and you will be contacted regarding this change. Should your account go over your alloted monthly bandwidth, you will be invoiced after the month is complete at the price of £1.00 per 1000mb bandwidth used, or part thereof.
11) Websitters.co.uk guarantees a 99% uptime, you may request a refund of the purchase price (refunded in pro-rata) if this guarantee is not met over the course of 1 (one) annum. Note that appropriate statistical data must be produced by the user indicating that our server's uptime was less than 99% over the period in order to claim compensation. Planned downtime (of which you will be given 48 hours notice minimum) and downtime for emergency repairs are not included in this uptime guarantee.
12) In no event will Websitters.co.uk be liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential, or punitive damages arising out of the use of or inability to use Websitters.co.uk Web Hosting services or any content thereon. This disclaimer applies, without limitation, to any damages or injury, whether for breach of contract, tort, or otherwise, caused by any failure of performance; error; omission; interruption; deletion; defect; delay in operation or transmission; computer virus; file corruption; communication line failure; network or system outage; or theft, destruction, unauthorized access to, alteration of, or use of any record.
13) We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk.
14) In case where the customer has performed a chargeback without reason or without giving Websitters.co.uk sufficient time to deal with a problem, then legal action against the customer will be taken for any costs incurred by Websitters.co.uk.
15) All discount code applications are checked for validity. You will be told upon ordering whether it is valid. If it is valid, certain conditions may apply to it upon which you will be notified. Breach of these conditions will result in account suspension and you will not receive any refund at all. We reserve the right to obtain administration costs through legal action. Discount codes are not applicable for domain names or account addons. They only apply for packages, and for the first year only. After that you will be charged the current price for package and domain renewal.
16) Registration of .uk domains signifies your acceptance of the additional terms and conditions found here.
17) We offer a 14 day cooling off period from your initial date of signup where you may ask for your money back in writing. No refunds are offered for any domain names purchased, and we reserve the right to charge an administration fee.
Proceeding with your order will verify your acceptance of these conditions. Your order has not been accepted by Websitters.co.uk until you have received your account details.
This policy corresponds to all Websitters.co.uk hosting packages and services.
Websitters is registered as a Limited Company in the UK at Companies House, No. 6043531. Websitters Ltd Registered address: Brookwood House, Brookwood Road, London, SW18 5BY. Southfields.net is a trading name of Websitters Ltd.